What is a subscription?
A subscription is an account set up for an individual or school to allow access to our site and the subject materials within.
- Twig offers a number of free demo videos that anyone can view, however access to fully licensed content requires a trial or a customer subscription.
- Users choose one or more subscription packages according to the content they wish to access. All standard subscriptions are for a 12-month period. However, if required, we can offer different subscription lengths depending on customer needs. This will be at the discretion of the Twig sales team.
How do I subscribe to Twig?
There are two options available:
Contact our dedicated sales team on 800-334-5551 or email firstname.lastname@example.org
Follow the subscription link on the website http://www.twigcarolina.com/subscribe/ and complete the information requested.
What is the minimum length for a Twig subscription?
For your initial purchase, we can create a specific subscription term depending on your requirements.
After your initial subscription, the minimum subscription is twelve months. Browse the Twig Catalog for more information.
How do I use a discount code?
Discount codes can be entered at the shopping cart stage and will reduce the price of a selected subscription.
Can I change or upgrade my Twig subscription?
You can change or upgrade your subscription at any point throughout your term.
Simply contact our dedicated sales team on 800-334-5551 or by email email@example.com with your subscription change request.
How can I check my purchase history?
You can find your full purchase history under My Twig -> Manage Account -> Order History
How can I find out when my subscription expires?
You can find your subscription expiry date under My Twig -> Manage Account -> Package Information.
Alternatively, you can contact our support team on 800-334-5551 or email firstname.lastname@example.org to discuss expiry or renewal of your subscription.